Course Detail
CRM
Discover how businesses use Customer Relationship Management systems to organise customers, track leads, follow up and improve communication.
Course Overview
Learn through guided practice.
Discover how businesses use Customer Relationship Management systems to organise customers, track leads, follow up and improve communication.
The course is designed for ages 10–17 and keeps the subject approachable while connecting learning to practical projects.
Programme Details
What Students Will Learn
Key skills covered.
- Manage customers
- Organise customer information
- Track leads
- Follow up with customers
- Understand customer journeys
- Improve communication
- Simple business automation
Who This Course Is For
Young learners aged 10–17 who want to explore technology through live online instruction and practical project work.
Learning Outcomes
Students should be able to explain core concepts, use relevant tools introduced in the programme and demonstrate learning through practical projects.
Practical Projects
Build something you can show.
Customer Follow-Up Board
Sample/placeholder project until genuine student work is supplied.
Simple Lead Tracker
Sample/placeholder project until genuine student work is supplied.
Customer Journey Map
Sample/placeholder project until genuine student work is supplied.
Ready to Begin?
Register for CRM
Course fee: Contact Academy. Classes are live online, three times per week for 12 weeks.